Refund policy

Last updated: 8 November 2026

Seven-day review window

When your report is delivered you have seven calendar days to review it. If it does not match the scope we confirmed in writing before the work started — for example a competitor is missing, a section is absent, or a stated figure is wrong — tell us and we will fix it or refund you in full.

How to request a refund

Email [email protected] within the seven-day window with your order reference and the specific problem. We reply within one business day. Approved refunds are returned through the original payment method, usually within five business days of approval.

What is not covered

• A change of mind after the report has been delivered and used. The work is bespoke research; once it has been incorporated into your own materials, the value has been transferred.
• Changes in a competitor's public pricing after the capture date. Every figure in a report is dated. If a competitor changes its price the week after delivery, that is not a defect — ask us about the Watch refresh instead.
• Scope that was never agreed. If you need a different set of competitors, a different market, or a much deeper deliverable, that is a new engagement. We will quote it.
• Redistribution. Reports may not be resold or published in full; a refund is not available for a report that has been redistributed.

Before you order

If you are unsure whether the deliverable is right for you, request the sample PDF from the contact page first. It is the same structure and the same level of evidence you would receive.

Questions

Email [email protected]. See also the Terms of Service and Privacy Policy.